Transitioning to a business rule management service model: Case studies from the property and casualty insurance industry

As the volume, sources and types of business rules continue to grow, so do the needs of organizations to accurately, consistently and effectively manage rules. Increasingly, firms seek business rules management systems (BRMS) for assistance. Although studies have examined BRMS technical considerations, few have examined management considerations of deploying and managing BRMS projects. This study addresses this gap through examination and comparative analysis of BRMS deployments. Qualitative case studymethods are employed and findings suggest a common deployment methodology and emergence of tightly structured services model. Participant’s adoption drivers, consequences of deployment, IT alignment and transitions to IT service-orientations are provided. 2009 Elsevier B.V. All rights reserved. * Corresponding author. Tel.: +1 309 438 7794; fax: +1 309 438 8431. E-mail address: [email protected] (M.L. Nelson). 1 All authors equally contributed to this paper. 2 The views expressed in this article do not necessarily reflect the opinions of State Farm Mutual Automobile Insurance Company.